Frequently Asked Questions – Sonoma County Collision
Q: What services does Sonoma County Collision Repair provide?
A: We provide comprehensive auto body repair services including collision repair, dent and ding removal, frame alignment, repainting, structural repairs, ADAS calibration, mechanical repairs, and more. Our technicians handle all makes and models—whether it’s minor damage or major accident restoration.
Q: Where are you located and what are your hours?
A: We are located at 112 Commercial Ct. Ste 19, Santa Rosa, CA 95407. Our regular business hours are Monday–Friday, 8:30 AM–5:00 PM.
Q: Are you a certified auto body repair facility?
A: Yes. We are an OEM-certified collision repair facility, including certifications from manufacturers like Ford, Lincoln, GM, Subaru, Nissan, Chrysler, Fiat, Kia, Hyundai, Genesis and Infiniti. That means we follow manufacturer repair procedures and use advanced tools and training to ensure proper, safe repairs.
Q: Do you offer free estimates?
A: Yes! We provide free estimates so you know what to expect before any work begins. You can request an estimate in person, by phone, or schedule a mobile estimate.
Q: Will you work with my insurance company?
A: Absolutely. We work directly with all major insurance carriers to help streamline your claims process. Our team can assist with coordination, documentation, and communication so you don’t have to navigate it alone.
Q: What if I’m paying out-of-pocket?
A: If you’re choosing to pay without involving insurance, we’ll walk you through the quote and explain your options so you clearly understand your costs and services.
Q: What should I expect during the repair process?
A: Our repair process includes:
- Estimate & insurance review
- Disassembly and damage assessment
- Vehicle repairs (body, frame, mechanical)
- Painting and refinishing
- Reassembly and quality inspection
- Final delivery with lifetime warranty
Throughout the process, we keep you informed via text, email, or phone.
Q: How long will repairs take?
A: Repair time varies based on the extent of the damage and parts availability. After your estimate and damage assessment, we provide an estimated completion date and keep you updated throughout the process.
Q: Is there a warranty on the repairs?
A: Yes. We back our work with a “lifetime warranty”, so you can have peace of mind that your repairs are built to last.
Q: Do you use OEM parts?
A: Whenever possible, we use OEM (original equipment manufacturer) parts to ensure the highest fit and finish. For some repairs, quality aftermarket parts may be used with your approval.
Q: Do you offer painting services?
A: Yes. In-house auto painting and refinishing is available, including multiple paint options and warranties depending on the level of service you choose.
Q: Do you provide rental cars or loaner vehicles?
A: We offer assistance with rental car coordination and may have loaner cars available—please ask our staff at the time of your estimate.
Q: Can you repair my electric vehicle and calibrate my vehicle correctly after the repair?
A: Yes. Our facility is certified to work on electric vehicles and perform advanced driver assistance system (ADAS) calibrations using the latest tools and technology.
Q: How do I schedule an appointment or estimate?
A: You can call us at (707) 578-8485, visit our website to request a mobile or in-person estimate, or stop by during business hours to speak with our team.
Q: What makes Sonoma County Collision different from other auto body shops?
A: We are a family-owned and operated business with decades of experience and manufacturer certifications. We focus on quality, transparent communication, and customer satisfaction to make the repair experience smooth and stress-free.